Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
The right of withdrawal is acc. § Section 18(1)(4) FAGG is excluded for perishable goods or goods whose expiry date is quickly exceeded; the right of withdrawal is excluded pursuant to Section 18(1)(4) FAGG. § Section 18 (1) (5) FAGG is also excluded for sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery. This applies to SkinCare products, for example.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
You can fill out and submit the sample withdrawal form electronically. If you make use of this option, we will send you a confirmation of receipt of such a revocation without delay (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
If you want to cancel the contract, please fill out this form and send it back to us.
To
Sanubiom
Ulrike Unterlechner
Austrasse 51
6122 Fritzens
Tel: +43 5224 23232
Fax: +43 5224 23232 9
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for notification on paper)
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Cancellation policy Text.
Editable in the admin backend under Contents → GTC/WRB.
The balance of your skin is our motivation
We are convinced that we can also do something good for your skin.
99.3% of our customers agree.
Our aim is to satisfy you with our products. If we still can’t convince you, you’ll get your money back*.
