General Terms and Conditions

Contents

The following GTC also contain legal information on your rights under the provisions on distance contracts and electronic commerce.

1. scope of application

1.1. The business relationship between Sanubiom GmbH, Austrasse 51, 6122 Fritzens Austria (hereinafter “Seller”) and the customer (hereinafter “Customer”) is governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.

1.2. You can reach our customer service for questions, complaints and claims on weekdays from 9:00 to 16:00 at info@sanubiom.com.

1.3. A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to their commercial or independent professional activity.

1.4. Deviating terms and conditions of the customer shall not be recognized unless the seller expressly agrees to their validity.

2. offers and service descriptions

2.1. The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller’s websites do not have the character of an assurance or guarantee.

2.2. All offers are valid “while stocks last” unless otherwise stated on the products. Errors excepted in all other respects.

3. ordering process and conclusion of contract

3.1. The customer can select products from the seller’s range without obligation and collect them in a so-called shopping cart via the [in den Warenkorb] button. The customer can then proceed to complete the order process within the shopping cart by clicking on [Weiter zur Kasse].

3.2. By clicking on [Kaufen], the customer submits a binding request to purchase the goods in the shopping cart. The customer can change and view the data at any time before submitting the order.

3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). The automatic confirmation of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the request. The purchase contract is only concluded when the seller sends the ordered product to the customer within 3 days, or has confirmed the dispatch to the customer within 3 days with a second e-mail, explicit order confirmation or sending of the invoice.

3.4. If the seller allows payment in advance, the contract is concluded with the provision of the bank details and request for payment. If the payment has not been received by the seller within 10 calendar days after the order confirmation has been sent despite the due date, the seller shall withdraw from the contract with the consequence that the order shall lapse and the seller shall have no obligation to deliver. The order is then completed for the buyer and seller without any further consequences. A reservation of the article for advance payments is therefore made for a maximum of 10 calendar days.

4. prices and shipping costs

4.1. All prices stated on the seller’s website include the applicable statutory value added tax.

4.2. In addition to the prices quoted, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.

5. delivery, availability of goods

5.1. If advance payment has been agreed, delivery will be made after receipt of the invoice amount.

5.2. If not all ordered products are in stock, the seller is entitled to make partial deliveries at his own expense, insofar as this is reasonable for the customer.

5.3. Should the delivery of the goods fail through the fault of the buyer despite two delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer without delay.

5.4. If the ordered product is not available because the seller is not supplied with this product by its supplier through no fault of its own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or if the customer does not wish to receive a comparable product, the seller will immediately reimburse the customer for any payments already made.

5.5. Customers are informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.

5.6 The customer is obliged to accept the goods. The costs arising from a delay in acceptance shall be borne by the customer.

6. payment modalities

6.1. The customer can choose from the available payment methods during and before completing the order process. Customers are informed about the available means of payment on a separate information page.

6.2. If payment by invoice is possible, payment must be made within 14 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

6.3. If third-party providers are commissioned with payment processing, e.g. Paypal. their general terms and conditions apply.

6.4. If the due date for payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.

6.5. The customer’s obligation to pay default interest does not preclude the seller from claiming further damages caused by default.

6.6. The customer shall only be entitled to offset if his counterclaims have been legally established or recognized by the seller. The customer may only exercise a right of retention insofar as the claims result from the same contractual relationship.

7. reservation of title

The delivered goods remain the property of the seller until full payment has been made.

8 Warranty for material defects and guarantee

8.1. The warranty is governed by statutory provisions.

8.2. The goods delivered by the seller are only guaranteed if this has been expressly stated. Customers are informed of the warranty conditions before initiating the order process.

9. liability

9.1. The following exclusions and limitations of liability shall apply to the Seller’s liability for damages, notwithstanding the other statutory requirements for claims.

9.2. The seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.

9.3. Furthermore, the seller shall be liable for the slightly negligent breach of material obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the customer regularly relies. In this case, however, the seller shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

9.4. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5. Insofar as the seller’s liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

10. storage of the contract text

10.1. The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.

10.2. The seller shall also send the customer an order confirmation with all order data to the e-mail address provided by the customer. With the order confirmation, the customer also receives a copy of the General Terms and Conditions together with the cancellation policy and the information on shipping costs and delivery and payment terms. If you have registered in our store, you can view the orders you have placed in your profile area. In addition, we store the text of the contract, but do not make it accessible on the Internet.

11. data protection

11.1. The seller processes the customer’s personal data for a specific purpose and in accordance with the statutory provisions.

11.2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) are used by the seller to fulfill and process the contract. This data is treated confidentially and is not passed on to third parties who are not involved in the ordering, delivery and payment process.

11.3. The customer has the right, upon request and free of charge, to receive information about the personal data stored about him by the seller. In addition, he has the right to correct incorrect data, block and delete his personal data, provided that there is no legal obligation to retain it.

11.4. Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the seller can be found in the privacy policy.

12 Place of jurisdiction, applicable law, contract language

12.1. Austrian law shall apply. The applicability of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The contract language is German. The contracting parties agree to Austrian, domestic jurisdiction. If it is not a consumer transaction, the court with subject-matter jurisdiction at the registered office of our company shall have exclusive local jurisdiction to decide on all disputes arising from this contract.

12.2. The contract language is German.

13. money back guarantee

With our 30-day money-back guarantee, your purchase is completely risk-free! If you order a product from us in our online store – Sanubiom.com – in the period from 01.03.24 to 31.12.25 and find that you are not satisfied with it, we will refund you the product price up to 30 days after the order.

The money back guarantee is valid for one product and one household up to 30 days after your purchase. Valid while stocks last. If the skin problems are not caused by a disturbed skin flora or these bacteria, SkinCare Protect has no effect.

Please note that

How does the refund work?